What is the Code of Conduct?

The Code of Conduct for registered migration agents is set out in legislation to regulate the conduct of registered migration agents. It prescribes your obligations towards your clients.

Provision for a Code of Conduct for migration agents is set out in Section 314 of the Migration Act 1958 and is prescribed in Schedule 2, Regulation 8 of the Migration Agents Regulations 1998.

Code of Conduct for registered migration agents (419KB PDF)

Under the Code we have a range of obligations covering:

1. Our interactions with our clients

2. Our fees and charges, record keeping and financial management

3. Our responsibilities toward other agents

4. any employees we may have

5. the requirement that we respond if a complaint is made against us

6. Another obligation is to prominently display the Code in your office and client waiting area. You must also provide clients with a copy of it to keep if they ask for one